Contact information
Make sure to contact us if you have any questions, doubts or feedback to info@oybo.it. Our Customer Experience Team will be happy to assist you and we will do our best to respond as quickly and clearly as possible.
- Please note that order cancellations or modifications are not possible once an order has been placed.
- For updates regarding your shipment, we kindly invite you to refer to the tracking information provided by email once your order has been dispatched.
- During promotional seasons, shipping and response times may be longer due to high demand. We appreciate your patience.
To help us assist you efficiently, we kindly ask you to send only one email per inquiry. Sending multiple emails regarding the same request may delay our response time, as messages are handled in chronological order, from oldest to newest.
Our Customer Experience Team is available on business days, Monday to Friday from 9:00 am to 5:00 pm, and responses are generally provided within 2-4 business days.