FREQUENTLY ASKED QUESTIONS

To ensure your garments last longer, always follow the washing and care instructions on the label. Proper care helps preserve colour, elasticity and overall comfort.

All of our products are 100% Made in Italy. From concept and design to manufacturing, every step of the process takes place in Italy. Information about materials and yarn origins can be found in the About page.

Our socks are made with high-quality, refined yarns and should be treated with care to preserve their structure and appearance over time. We recommend washing your socks using a delicate cycle under 30°C with a mild detergent. We suggest washing them inside out to to help protect colour and texture, reduce friction, and help prevent pilling over time. These simple steps help maintain the quality of the fabric wash after wash.

Avoid tumble drying. Excessive heat can weaken fibres and compromise shape. Let your socks dry flat, away from direct sunlight, and gently reshape them while still damp.

Avoid twisting or wringing your socks, fold carefully and store them flat in a dry place. Proper handling and storage help preserve shape and performance over time.

Ironing is not necessary. If needed, use a low temperature and turn the socks inside out. Steam gently and avoid pressing firmly.

You can visit our dedicated Size Guide page, where you can find detailed measurements and sizing suggestions to help you select the correct size. If you need additional assistance regarding size or fit, please contact us at info@oybo.it and our Customer Experience Team will be happy to help.

If the item does not fit, you may request a return and refund, as exchanges are not available. Once the return has been completed, you are free to place a new order for the desired product.

OYBÒ products are available directly on our official website oybo.it.

If you are interested in partnering with OYBÒ, please contact us at info@oybo.it. Our team will review your request and get back to you as soon as possible.

No, unfortunately you can’t modify or cancel your order once it has been placed. Please review your order carefully before completing the purchase.

No. Once an order has been placed, it is not possible to change the shipping address.

Once your order has been shipped, you will receive an email with a tracking link that allows you to check the status of your shipment and the current location of your package at any time.

Yes. If you placed your order as a guest, you can still track it using the tracking link sent to you by email once the order has been dispatched.

Orders are usually processed within 1–3 business days. Once your order has been shipped, you will receive a tracking link by email. Shipping times vary depending on the destination. Please note that external factors such as courier delays, adverse weather conditions, customs procedures or delivery access issues may affect delivery times.

If your order arrives damaged or incomplete, please take clear photos of the shipping box, the products and the outer packaging, and email them to our Customer Experience Team at info@oybo.it within 5 business days so we can assist you further.

Delivery times vary depending on the destination country. Please refer to our Shipping page for estimated delivery times.

If you experience any issues with your shipment, please contact our Customer Experience Team at info@oybo.it as soon as possible so we can carry out the necessary checks and follow up with the courier.

We offer free standard shipping in Italy on orders over 50€. No code is required, free shipping will be automatically applied at checkout. For all other shipping rates, please refer to our Shipping page for detailed information.

We currently ship to Italy, all European Union countries, the United Kingdom, Switzerland, the United States, and Canada.

We are continuously working to expand our shipping destinations and hope to offer worldwide shipping in the near future.

We accept the following payment methods:

• Credit and debit cards: Visa, Mastercard, American Express, UnionPay
• PayPal
• Apple Pay
• Google Pay
• Shop Pay
• Klarna

Please note that other credit cards are not accepted directly. However, they may be added to a PayPal account and used to complete your purchase via PayPal.

All orders placed within the European Union are processed in Euros (€). Orders placed from other countries may be processed in the local currency of the destination country, depending on availability.

Orders shipped within the European Union do not incur import duties, as VAT is already included in the final price. For non-EU destinations, any customs duties or import charges are the sole responsibility of the customer.

There may be several reasons why a payment attempt is unsuccessful. If your payment fails, please contact our Customer Experience Team at info@oybo.it, and we will be happy to assist you.

By subscribing to our newsletter, you will receive 10% off your first order. All discounts and special promotions are announced through our newsletter and social media channels.

By subscribing to our newsletter, you’ll stay up to date with our latest releases, news and promotions. As a welcome gift, you’ll receive 10% off your first order. Signing up is quick and easy: simply enter your email address in the dedicated field. You’ll receive a welcome email with your exclusive discount code, ready to use on your first purchase.

To use your promo code, add the items to your cart and proceed to checkout. You will find the discount code field on the right-hand side of the page, below the order summary. You can enter your code in the “Discount code” box.

A gift card is a digital voucher that can be used as a payment method on our online store until the available balance is exhausted. Gift cards are sent by email and can be used immediately. If an order paid with a Gift Card is returned, the refund will be issued in the form of a promo code of equal value.

Yes, you can return your unused and unopened OYBÒ products free of charge within 14 days after the shipment arrival date. For all the information please consult our Return & Refund Policy page.

To request a return, please contact our Customer Experience Team by email at info@oybo.it within 14 days from the delivery date of your order. Our team will guide you through the return process and provide all the necessary instructions to proceed easily and smoothly.

Returned items must be unused, unworn and unwashed, and returned in their original packaging with all labels attached. Items must not show signs of wear, damage or stains. Full details are available in our Return & Refund Policy page.

Returns are free of charge only in the case of defective items or incorrect shipments. In all other cases, return shipping costs are the responsibility of the customer.

Although it is uncommon, manufacturing defects may occasionally occur. In such cases, we do offer exchanges or returns. Any issue must be reported promptly after delivery by contacting our Customer Experience Team at info@oybo.it, who will assist you further.

Once a refund has been processed, it may take up to 15 business days for the amount to appear in your account, depending on your bank or payment provider. Refunds are always issued using the same payment method used for the original purchase.

If you need more help or have other questions, you can reach our Customer Experience Team Monday to Friday, from 9:00 am to 5:00 pm. Responses are generally provided within 2-4 business days.